Data protection declaration Vorhangschweiz.ch, by Stotz Decor AG
As of September 2024
Table of contents
A ........... cross -channel clues. 2
1 ............ responsible and content of this data protection declaration. 2
2 ............ contact person for data protection. 2
4 ............ Data security. 3
5 ............ contact with us. 3
6 ............ Use of your data for marketing purposes. 4
6.1 ......... central data storage and analysis in the CRM system .. 4
6.2 ......... email marketing and newsletter 4
7 ............ Passion to third parties and access to third parties 5
8 ............ transmission of personal data abroad. 6
9 ............ Storage periods. 6
B ........... special information for our website. 6
10 .......... log file data. 6
12 .......... Google Sitesearch / Google Custom Search Engine. 8
13 .......... tracking and web analysis tools. 8
13.1 ....... General information on tracking. 8
13.2 ....... Google Analytics. 9
14.1 ....... Social Media Profile. 9
14.2 ....... social media plugins. 10
15 .......... online advertising and targeting. 11
16 .......... Use of our chat function. 12
17 .......... Registration for a customer account. 12
18 .......... Order of products. 13
19 .......... Payment processing online. 14
20 .......... Submission of reviews. 14
C ........... special information for our business premises 15
21 .......... video surveillance. 15
22 .......... Use of our WiFi network. 15
23 .......... opening of a customer account. 16
24 .......... Purchase or ordering of products in the business premises 16
25 .......... Payment processing. 17
26 .......... Use of customer services in the business premises 17
We, Stotz Decor AG, Stationstrasse 9 a, 8906 Bonstetten Switzerland are operators of the Vorhangschweiz.ch Business premises ("business premises") and the website www.vorhangschweiz.ch (Below is "website") and, unless otherwise stated, the data processing listed in this data protection declaration are responsible.
So that you know which personal data we collect from you and for what purposes we use you, please take note of the information below. In data protection, we are primarily based on the legal requirements of Swiss data protection law, in particular the Federal Law on Data Protection (DSG.
Please note that the following information is checked and changed from time to time. We therefore recommend that you look at this data protection declaration regularly. Furthermore, other companies are responsible for data protection or together with us for individual data processing listed below, so that in these cases the information of these providers is decisive.
If you have any questions about data protection or want to exercise your rights, please contact our data protection contact person by sending an email to the following address:
If the legal requirements are met, you have the following rights as a person affected by data processing:
Right to information: You have the right to request access to your personal data stored by us at any time if we edit it. This gives you the option of checking which personal data we process through you and that we use these in accordance with applicable data protection regulations.
Right to correction: You have the right to have incorrect or incomplete personal data corrected and to be informed about the correction. In this case, we inform the recipients of the data concerned about the adjustments made, provided that this is not impossible or with disproportionate effort.
Right to deletion: You have the right that your personal data will be deleted under certain circumstances. In individual cases, especially with statutory retention obligations, the right to deletion can be excluded. In this case, if the conditions are given, the data is closed.
Right to restriction of processing: You have the right to request that the processing of your personal data be restricted.
Right to data transmission: You have the right to receive the personal data that you have provided to us free of charge in a readable format.
Right of contradictions: You can object to data processing at any time, especially for data processing in connection with direct mail (e.g. advertising emails).
Right of cancellation: You basically have the right to revoke consent at any time. In the past, however, processing activities based on your consent are not illegal due to your revocation.
To exercise these rights, please send us an email to the following address:
Right to complain: You have the right to submit a complaint to a responsible supervisory authority, e.g. against the manner of processing your personal data.
We use suitable technical and organizational security measures to protect your personal data stored by us against loss and illegal processing, especially unauthorized access by third parties. Our employees and the service companies commissioned by us are obliged to secure and maintain data protection. In addition, these people are only granted access to the personal data as far as is necessary to fulfill their tasks.
Our security measures are continuously adapted according to the technological development. However, the transmission of information about the Internet and electronic means of communication always poses certain security risks and we too cannot guarantee the safety of information that is transmitted in this way.
If you contact us via our contact addresses and channels (e.g. by email, telephone or contact form), your personal data will be processed. The data you have made available are processed, e.g. the name of your company, your name, function, your email address or telephone number and your request. In addition, the time of receipt of the request is documented. Mandatory information is marked in contact forms with an asterisk (*).
We process this data exclusively in order to implement your request (e.g. provision of information about a product, support in contract processing, such as when returning products, including your feedback in the improvement of our service etc.
If a clear assignment to yourself is possible, we will save and link the data described in this data protection declaration, i.e. in particular your personal details, your contact records, your contract data and your surfing behavior on our websites in a central database. This serves the efficient management of customer data and allows us to adequately answer your concerns, and enables the efficient provision of the services you want and handled the associated contracts.
We evaluate this data in order to further develop our offers in terms of needs and to display and suggest information and offers that are as relevant as possible. We also use methods that predict possible interests and future orders due to their use of the website.
If you register for our email newsletter (e.g. at the opening or within your customer account), the following data will be collected. The mandatory information is marked with an asterisk (*) in the registration form:
To avoid abuse and to ensure that the owner of an email address, actually granted her consent, we rely on the so-called double opt-in for registration. After sending the registration, you will receive an email from us, in which a confirmation link is included. In order to definitely register for the newsletter, you must press this link. If you do not click on the confirmation link within the specified period, your data will be deleted and our newsletter is not delivered to this address.
By registering, you agree to the processing of this data in order to obtain news about our company, our offers in the field of curtain substances and related products and services. This can also include requests to participate in competitions or to evaluate one of the aforementioned products and services. The collection of the salutation and the name allows us to verify the assignment of the registration to a possibly existing customer account and to personalize the content of the emails. Linking with a customer account helps us to make the offers and content contained in the newsletter more relevant to you and better match your potential needs.
We use your data for email shipping until you revoke your consent. A revocation is possible at any time, especially via the unsubscribe link in all of our marketing emails.
Our marketing emails can contain a so-called web beacon or 1x1 pixels (tracking pixels) or similar technical aids. A web beacon is an invisible graphic that is linked to the user ID of the respective newsletter subscriber. For each marketing email sent, we receive information about which addresses the email have not yet received, to which addresses it was sent and in which addresses the shipping failed. It also shows which addresses have opened the email for how long and which links you click on. After all, we also get information about which addresses have logged out. We use this data for statistical purposes and to optimize advertising emails in relation to frequency, time, structure and content of the emails. In this way, we can better match the information and offers in our emails to the individual interests of the recipients.
The web beacon will be deleted when you delete the email. In order to prevent the use of the web beacon in our marketing emails, please set the parameters of your email program so that HTML is not displayed in messages if this is not already the case by default. In the help sections of your email software you will find information on how to configure this setting, e.g. B. here For Microsoft Outlook.
By registering for the newsletter, you also agree to the statistical evaluation of the user behavior for the purpose of optimizing and adapting the newsletter.
We use the e-mail marketing software Klaviyo 49 Southwark Bridge RD
London SE1 9HH, UK for marketing emails.Therefore, your data is stored in a database from Klaviyo, which means that Klaviyo can access your data if this is necessary to provide software and support the use of the software.
Without the support of other companies, we could not provide our offers in the desired form. So that we can use the services of these companies, it is also necessary to pass on your personal data to a certain extent. Such a transfer takes place in particular, insofar as this is necessary to fulfill the contract you want, i.e., for example, to the logistics or transport companies that deliver the desired products, or to a manufacturer who should meet your guarantee claim.
A transfer also takes place to selected service providers and only to the extent that is necessary to provide the service. Various third -party service providers are also explicitly mentioned in this data protection declaration, such as in the sections for marketing. For example, these are IT service providers (such as providers of software solutions), advertising agencies, consulting companies.
In addition, your data can be passed on, in particular to authorities, legal advisors or debt collection agencies if we are legally obliged to do so or this is necessary to safeguard our rights, in particular to enforce claims from the relationship with you. Data can also be passed on if another company intends to acquire our company or parts of it, and such a transfer is required to carry out a Dilligence test or for the implementation of the transaction.
We are entitled to transfer your personal data to third parties abroad, provided that this is necessary to carry out the data processing mentioned in this data protection declaration (see in particular sections 12-15). The legal regulations for the announcement of personal data are of course complied with to third parties. If the country concerned does not have an appropriate level of data protection, we ensure that your data is adequately protected by contractual regulations that your data is adequately protected from these companies.
We only save personal data as long as it is necessary to carry out the processing explained in this data protection declaration within the framework of our legitimate interest. In the case of contract data, the storage is prescribed by statutory retention obligations. Provisions that oblige us to store data result from the provisions on accounting and tax law regulations. According to these regulations, business communication, closed contracts and booking documents, must be kept up to 10 years. Insofar as we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may only be used if this is necessary to fulfill the retention obligations or to defend and enforce our legal interests. The data is deleted as soon as there is no longer any retention obligation and no legitimate interest in storage.
When visiting our website, the servers of our hosting provider Shopify Commerce Singapore PTE save. Ltd. Attn: Data Protection Officer 77 Robinson Road, #13-00 Robinson 77, Singapore 068896 Temporarily every access in a protocol file (so-called log file). The following data is recorded without your intervention and stored by us until the automated deletion:
This data is collected and processed for the purpose of enabling the use of our website (connection structure), the system security and stability to ensure permanently as well as for error and performance analysis and enables us to optimize our website (cf. Section 13).
In the event of an attack on the network infrastructure of the website or in the event of suspicion of another unauthorized or abusive website usage, the IP address and the other data are evaluated for clarification and defense and, if necessary, as part of a criminal procedure for identification and for civil and criminal law Procedure used against the relevant users.
Finally, when visiting our website, we use cookies as well as applications and aids based on the use of cookies. In this context, the data described here can also be processed. You can find more information on this in the further subsequent sections of this data protection declaration, in particular section 11.
Cookies are information files that your web browser stores on the hard drive or the RAM of your computer when you visit our website. Cookies are assigned identification numbers through which your browser is identified and the information contained in the cookie can be read out.
Among other things, cookies help to make your visit on our website easier, more pleasant and more sensible. We use cookies for various purposes that are required for the use of the website you want, i.e. "technically necessary". For example, we use cookies to be able to identify them as a registered user after a login without having to log in to the various subpages when navigating. The provision of the shopping cart and order function is also based on the use of cookies. Furthermore, cookies also take on other technical functions required for the operation of the website, such as the so -called load balancing, i.e. the distribution of the performance load of the page to different web servers to relieve the server. Cookies are also used for security purposes to prevent the unauthorized position of content, for example. After all, we also use cookies as part of the design and programming of our website, e.g. to enable the uploading of scripts or codes.
Most internet browsers automatically accept cookies. When accessing our website, however, we ask you for your consent to the technically non -necessary cookies, especially when using cookies from third -party providers for marketing purposes. You can use the corresponding buttons in the cookie banner to make the settings you want. Details on the services and data processing connected to the individual cookies can be found within the cookie banner and in the following sections of this data protection declaration.
You may also be able to configure your browser in such a way that no cookies are saved on your computer or that a note always appears when you get a new cookie. On the following pages you will find explanations on how to configure the processing of cookies for selected browsers.
Deactivation of cookies can lead to not using all functions of our website.
Google Sitesearch/Google Custom Search Engine is used on this website of the Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA).This enables us to provide you with an efficient search radio tone on our website.
When using our search fields, your browser may transmit the log file data listed under Section 10 (including IP address) and the search term you have your own search term, provided you have installed Java script in your browser. If you would like to prevent the data transmission, you can deactivate Java-Script in the browser settings (usually in the "Data Protection" menu). Please note that the search function and other functions of the website may be impaired in this case.
To further process the data by Google, please note the data protection regulations of Google: www.google.com/intl/de_de/Policies/privacy.
For the purpose of designing and continuous optimization of our website, we use the web analysis services listed below. In this context, pseudonymized usage profiles are created and cookies are used (also note section 11). The information generated by the cookie about your use of this website is usually transferred together with the log file data listed under Section 10 to a server of the service provider, stored and prepared there. This can also lead to a transfer to servers abroad, e.g. the USA (see also, in particular on the guarantees, section 8).
By preparing the data, we receive the following information:
On our behalf, the provider will use this information to evaluate the use of the website to compile reports on website activities and to provide further services associated with website and internet usage for the purposes of market research and the needs -based design of this website. For these processing, we and the providers can be viewed up to a certain extent as data protection law.
You can reject the processing by rejecting or switching off the relevant cookies in the settings of your web browser (see section 11) or make use of the service -specific options described below.
For the further processing of the data by the respective provider as a data protection law (sole) responsible, in particular also a possible passing this information to third parties and authorities based on national legal regulations, please note the respective data protection information from the provider.
We use the web analysis service Google Analytics from Google Ireland Limited (Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland) or Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA) ("Google").
The data described can be used to use the website for the processing purposes explained (see section 13.1) to the Server of the Google LLC. be transmitted in the USA. The IP address is shortened by activating IP anonymization ("AnonymizeiP") on this website before the transmission within the member states of the European Union or in other contracting states of the agreement via the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there.
Users can prevent the data generated by the cookie and used to use the website by the user (including the IP address) to Google and the processing of this data by Google by downloading the browser plugin under the following link and install:
http://tools.google.com/dlpage/gaoptout?hl=de. You can find more information on data protection on Google here.
On our website we have installed links to our profiles in the social networks of the following providers:
If you click on the icons of the social networks, you will automatically be forwarded to our profile in the respective network. A direct connection is established between your browser and the server of the respective social network. This gives the network the information that you have visited our website with your IP address and clicked the link.
If you click on a link to a network while you are logged in to the relevant network in your user account, the content of our website can be linked to your profile so that the network can assign your visit to our website directly. If you want to prevent this, you should log out before clicking on the corresponding links. A connection between your access to our website and your user account takes place in any case if you register with the respective network after clicking on the link. For the associated data processing, the respective provider is responsible for data protection law. Therefore, please note the information on the network's website.
On our website you can use social plugins from the providers listed below:
We use the social plugins to make it easier for you to share content from our website. The social plugins help us increase the perception of our content on social networks and therefore contribute to better marketing.
The plugins are deactivated on our websites and therefore do not send any data to the social networks when calling our website. To increase data protection, we have integrated the plugins in such a way that a connection with the servers of the networks is not automatically established. Only when you activate the plugins and thus give your consent to data transmission and further processing by the providers of social networks will your browser establish a direct connection to the servers of the respective social network.
The content of the plugin is transmitted directly to your browser by the social network and integrated from it into the website. As a result, the respective provider receives the information that your browser has accessed the corresponding page of our website, even if you do not have an account of this social network or are not currently logged in. This information (including your IP address) is transmitted by your browser directly to a server of the provider (mostly in the USA) and stored there. We have no influence on the scope of the data that the provider levies with the plugin, whereby we can be viewed up to a certain extent from a data protection perspective as a specifically responsible person.
If you are logged in to the social network, this can assign your visit to our website directly to your user account. If you interact with the plugins, the corresponding information is also transmitted directly to a server of the provider and stored there. The information (e.g. that you like a product from us) may also be published on the social network and may be displayed by other users of the social network. The provider of the social network uses this information if necessary for the purpose of circuit of advertising and the needs -based design of the respective offer. For this purpose, usage, interest and relationship profiles could be created, e.g. in order to evaluate your use of our website with regard to the advertisements that are shown on the social network, to inform other users about their activities on our website and to further use the social network To provide services. The purpose and scope of the data collection and the further processing and use of the data by the providers of the social networks as well as your rights and setting options for the protection of your privacy can be found directly from the data protection information of the respective provider.
If you do not want the provider of the social network to assign the data collected via our website to your user account, you must log out of the social network before activating the plugins. You can revoke your consent at any time by declaring your revocation to the provider of the plugin in accordance with the information in his data protection information.
We use services from various companies to express interesting offers online. Your user behavior is analyzed on our website and websites of other providers in order to be able to display online advertising tailored to you.
Most technologies for tracking your user behavior ("tracking") and the targeted display of advertising ("targeting") work with cookies (see also section 11), with which your browser can be recognized via various websites. Depending on the service provider, it is also possible that they are recognized online even when using different devices (e.g. laptop and smartphone). This can be the case, for example, if you have registered with a service you use with several devices.
In addition to the data already mentioned, which occurs when accessing websites ("logfile data", see section 10) and when using cookies (Section 11) and which can get to the companies involved in the advertising networks, the following data flow in particular the selection of the most potentially relevant advertising for you:
We and our service providers use this data to recognize whether they belong to the target group we mentioned and take this into account when selecting advertisements. For example, after you have visited our site, you can be kept up to you when you call up other pages of the products you consult ("Re-Targeting"). Depending on the extent of the data, a user profile can also arise that is automatically evaluated, and the displays are selected in accordance with the information stored in the profile, such as belonging to certain demographic segments or potential interests or behaviors. Such ads can be presented on various channels, which in addition to our website or app (as part of the OnSite and in-app marketing) also includes advertisements that are conveyed via the online advertising networks we use such as Google.
The data can then be evaluated for the purpose of billing with the service provider and to assess the effectiveness of advertising measures in order to better understand the needs of our users and customers and to improve future campaigns. This can also include the information that the presentation of an action (e.g. visiting certain sections of our websites or sending information) is due to a specific advertising display. We also receive aggregated reports from advertising activities and information about how users interact with our website and our ads.
You can revoke your consent at any time by rejecting or switching off the relevant cookies in the settings of your web browser (see section 11). Further options for blocking advertising can also be found in the information of the respective service provider, such as at Google.
This website uses the services of the Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google") for online advertising. Google uses cookies, such as the so-called double-click cookie, which enable recognition of your browser when visiting other websites. The information generated by the cookies about visiting these websites (including your IP address) is transferred to a Google server in the USA and stored there (note section 6). You can find more information on data protection on Google here.
You can revoke your consent at any time by rejecting or switching off the relevant cookies in the settings of your web browser (see section 11). You can find more options for blocking advertising here.
If you contact us via chat, your personal data will be processed. The data you have made available are processed, e.g. the name of your company, your name, function, your email address and your request. In addition, the time of receipt of the request is documented. Mandatory information is marked with an asterisk (*).
We process this data exclusively in order to implement your request (e.g. provision of information about a product, support in contract processing, such as when returning products, including your feedback to improve our service, etc.). For the provision of the chat function we use a tool from Zendesk 989 Market ST San Francisco, CA 94103 So your data is stored in a database from Zendesk, which can enable Zendesk to access your data if this is available for providing the software and is required to support the use of the software.
If you open a customer account on our website, we collect the following data, whereby mandatory information is marked in the corresponding form using an asterisk (*):
We use the personal details to determine your identity and check the requirements for registration. The email address and the password serve as a login data and thus to ensure that the right person uses the website under your information. We also need your email address to verify and confirm the opening of the account and for future communication with you. In addition, this data is deposited in the customer account for future contracts. For this purpose, we also enable you to store further information in the account (e.g. your preferred means of payment).
We also use the data to provide an overview of the ordered products and received services (see in particular section 18 and 23) and a simple way to manage your personal data, the administration of our website and the contractual relationships, i.e. for reasoning, content Structure, handling and change of the contracts concluded with you via your customer account.
We process the information about the language and gender in order to display proposals for your profile or personal needs on the website as best as possible on the statistical recording and evaluation of the selected offers and thus to optimize our suggestions and offers.
To avoid abuse, you must always treat your login data confidentially and should close the browser window if you have ended communication with us, especially if you use the computer together with others.
If you want to order products or book services on the website, we need various data to handle the contract. If you do not register with your customer account (see section 17), we collect the following data depending on the product or service - whereby mandatory information in the corresponding form is marked with an asterisk (*):
We use the data to determine your identity before concluding a contract. We also need your email address to confirm your order and for future communication with you. We save your data together with the edge data of the order (e.g. time, order number etc.), the data on the ordered/booked services (e.g. designation, price and features of the product; "product data"), the data for payment (e.g. Selected payment method, confirmation of payment and time; Section 6.1) so that we can ensure correct order processing and contract fulfillment.
If this is necessary for the fulfillment of the contract, we will also pass on the information required to any third -party service provider (e.g. transport company).
The specification of data that is not identified as mandatory information is voluntarily. We process this data in order to make our offer to your personal needs, to make it easier to process the contracts, if necessary, to contact you with a view to the fulfillment of the contract on an alternative communication channel or for the statistical recording and evaluation of the optimization of our offers.
If you purchase services or products on our website, depending on the product or service and the desired payment method - in addition to the information mentioned in section 18 - the information is required, such as your credit card information or login from your payment service provider. This information and the fact that you have acquired a service for the relevant amount and time will be forwarded to the respective payment service providers (e.g. providers of payment solutions, credit card editors and credit card acquirers). Always note the information of the respective company, in particular the data protection declaration and the general terms and conditions.
In order to avoid payment cases, the necessary data, in particular your personal details, can also be sent to an information agency for the automated assessment of your creditworthiness. In this context, the information egg can assign you a so-called score value. It is an estimated value about the future risk of a default, e.g. based on a percentage. The value is collected using mathematical-statistical procedures and the involvement of data from the information egg from other sources. We reserve the right not to offer you the "invoice" payment method according to the information received.
In order to help other users with the purchase decision and to support our quality management (especially the processing of negative feedback) you have the option of evaluating ordered products on our website. Edited and published on the website, the data you have made available to us, i.e. in addition to your evaluation and its time, possibly also a comment that you have attached to your evaluation, or the name you specified.
We reserve the right to delete illegal reviews and contact you if you suspect and ask you to comment.
In order to prevent abuse and the procedure against illegal behaviors (in particular theft and property damage), the entrance area and the public-accessible areas of our business premises are monitored by cameras. The image data is only considered if there is suspicion of illegal behavior. Otherwise, the image recordings are automatically deleted after 72 hours.
For the provision of the video surveillance system, we rely on a service provider that can have access to the data if necessary for the provision of the system. If the suspicion of illegal behavior is obtained, the data can then be passed on to the necessary extent to enforce claims or for a display reimbursement to consulting companies (in particular our law firm) and authorities.
If you open a customer account in our business premises, we collect the following data, whereby the mandatory information in the corresponding form is marked with an asterisk (*):
We use the data to determine your identity and check the requirements for opening the account. We will collect your email address and telephone number for future communication with you for future contracts. In addition, this data and the data for the acquisition of products and the purchase of services (see section 18) are deposited under a customer number in the customer account, in order to be able to give you an overview of your data at your request and to have a future link with Enable data from other channels. Your account and the stored data are also linked to your online account (see section 17), provided the personal details are identical.
In our business premises, you can usually purchase products without specifying your name, in this case the section for payment processing must be observed (see section 25). On request, you will receive an evidence in paper form, which you should keep and show for the use of customer services after purchase (see section 26). However, you can also purchase products stating your customer account. In this case, please also note the section to open the customer account (see section 23).
When buying and ordering certain products, we need your name to handle the contract and various further data. Depending on the product or service, we collect the following data, whereby mandatory information in forms is marked with an asterisk (*):
We use the data to determine your identity before concluding a contract. We also need your email address for future communication with you for future contracts. We save your data together with the edge data of the order (e.g. time, order number etc.), the data on the ordered/booked services (e.g. designation, price and features of the product; "product data"), the data for payment (e.g. Selected payment method, confirmation of payment and time; Section 6.1) so that we can ensure correct order processing and contract fulfillment.
If this is necessary for the fulfillment of the contract, we will also pass on the information required to any third -party service provider (e.g. transport company).
The specification of data that is not identified as mandatory information is voluntarily. We process this data in order to make our offer to your personal needs, to make it easier to process the contracts, if necessary, to contact you with a view to the fulfillment of the contract on an alternative communication channel or for the statistical recording and evaluation of the optimization of our offers.
If you acquire products in our business premises using electronic means of payment, the processing of personal data is required. By using the payment terminals, you transmit the information stored in your payment method, such as the name of the cardholder and the card number, to the payment service providers involved (e.g. providers of payment solutions, credit card acquisitioners and credit card acquirers). These also receive the information that the means of payment was used in our restaurant, the amount and the time of the transaction. Conversely, we only receive the credit of the amount of the payment made at the corresponding time that we can assign to the occupancy number in question, or information that the transaction was not possible or was canceled. Always note the information of the respective company, in particular the data protection declaration and the general terms and conditions.
In our business premises, you can use numerous customer services that may require processing of personal data. This affects this, for example, the collection of an ordered product, the return of products in the exercise of a return law or a guarantee claim, the complaint of a service etc. In such cases, we collect the following data depending on the product or desired service, whereby mandatory information in forms are marked with an asterisk (*):
We use the data to determine your identity. We also need your email address for the communication with you to provide customer service. We save this data together with the details, the time and the content of the desired service in our CRM database (see section 6.1) so that we can ensure correct processing of the desired service. If this is necessary for the fulfillment of the contract, we will also pass on the information required to any third-party service provider (e.g. transport company) or other third parties involved (e.g. manufacturers in the event of a claim under the manufacturer's guarantee).
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To reduce data protection risks when using the social plugins, it should be ensured that the plugins are deactivated by default, such as by implementing the so-called "Shariff solution", in which simple HTML links that can be designed with CSS individually, can be integrated into the website. You can find more information on the website heise.de.
