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GENERAL TERMS AND CONDITIONS

General Terms and Conditions (GTC) for vorhangschweiz.ch

Status January 2021

1. scope of application

These General Terms and Conditions apply to all orders placed by customers resident in Switzerland or the Principality of Liechtenstein via the online store vorhangschweiz.ch, by STOTZ DECOR AG, Stationsstrasse 11, 8906 Bonstetten, Fon 044 201 00 88, info@vorhangschweiz.ch, www.vorhangschweiz.ch UID CHE-107.410.167 (hereinafter referred to as the Seller).

2. offer and conclusion of contract

2.1 The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to the customer to place a binding order (offer to conclude a contract).

2.2By clicking the "Order" button, the customer places a binding order for the products listed on the order page.

2.3Immediately after receipt of the order, the seller confirms receipt of the order by e-mail. A contract is not yet concluded by the confirmation of receipt. The purchase contract shall only be concluded when the Seller confirms the dispatch of the goods by e-mail (order or dispatch confirmation) or, at the latest, by delivery of the goods.

2.4The Online Shop is free to refuse orders in whole or in part without giving reasons. In this case, the customer will be informed and any payments already made will be refunded. Further claims are excluded.

3. right of return

3.1Customers have the right to return the goods during 14 days after delivery of the goods. The right of return is exercised by returning the goods, no justification is required.The right of return is excluded for the following products:Custom-made curtains (made-to-measure) and sale items.

3.2The product must be returned in its original packaging, undamaged, clean, complete, including any accessories. The product must always be returned with the proof of purchase and, if a return bill was enclosed with the delivery, with the completed return bill.

3.3 Exercising the right of return results in the transformation of the purchase contract into a return relationship, according to which the services received under the purchase contract must be refunded. The costs of the return shipment shall be borne by the Consumer.

3.4Upon receipt of the goods, any purchase price already paid by the Customer shall be refunded immediately.

3.5A deduction of the purchase price to be refunded or an invoice for possible damages, excessive wear and tear of the goods or, if agreed, sending costs of the goods remains reserved. No deduction will be made if theloss in value is due to handling of the goods necessary to determine their nature, condition andfunctionality. The seller can refuse the refund until it has received the goods back or until the customer has provided proof that he has returned the goods, whichever is the earlier.

3.6 Tolerances

For all our articles, whether ready-made curtain, made-to-measure curtain or panel curtain, people play an important part in the production process to ensure that you receive aquality product. Therefore, despite the most modern machines, the smallest deviations of less than two percent of the ordered widths and heights are possible. This is not completely excluded even in the case of simultaneous and similar curtains.

3.7Notice of defects

If products are delivered with obvious damage to the packaging or contents, the customer must immediately complain to the service provider (e.g. DPD, Post) and refuse acceptance, without prejudice to their warranty rights. The customer is obliged to obtain a damage confirmation report from the service provider. All transport damages have to be reported immediately to the seller.


4. prices and shipping costs

4.1 The prices stated on the product page include the statutory value added tax and other price components and are in Swiss francs (CHF).Sale items are not eligible for discounts.

4.2The shipping costs are CHF 10.70 per order.If the order is picked up by the customer in Bonstetten, the shipping costs do not apply.

4.3 For deliveries abroad (Europe), the customer is responsible for any taxes and customs duties as well as DPD parcel fees.


5. delivery conditions

5.1Delivery for orders from Switzerland will only be made to delivery addresses within Switzerland and the Principality of Liechtenstein.

5.2Unless otherwise stated in the offer, the standard delivery time is 25 working days, for custom-made curtains 1-3 weeks.

5.3If not all ordered products are in stock, The Seller shall be entitled to make partial deliveries. The customer will not incur any additional costs due to partial deliveries.

5.4If the delivery of the goods fails through the fault of the customer despite three delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded.


6. terms of payment

6.1Payment shall be made by credit card (Post Card, VISA, Master Card), TWINT,

PayPal, or against invoice

6.2If payment is made by credit card, the customer's account will be debited [with the shipment of the goods] unless otherwise agreed. At the time of the order a reservation of the order value is made.

6.3For deliveries abroad, the sale against invoice is not possible

6.4 Offsetting with counterclaims of the customer that are not recognized or not legally established is excluded.

6.5 The customer may only exercise a right of retention if the claims are based on the same contractual relationship.

7. delay of payment / reminder / collection (if purchase on account in the offer)

7.1 The purchase price is due for delivery on account within 20 days after delivery of the goods. If the payment is not made within this period, the customer is in default.

7.2 The seller reminds the customer 3 times in writing in case of default. The following fees are due with the reminder of the claim:

  1. reminder after 10 days without costs
  2. Reminder after 20 days 5 CHF
  3. Reminder after 40 days10 CHF

In addition to the reminder fees, interest on arrears in the amount of 5% from the due date of the claim.

If the outstanding amount is not paid even after the last reminder, the

Claim pursued. The seller shall hand over the claim to Intrum Justitia AG, Schwerzenbach, for collection.

8. reservation of proprietary rights

The goods remain the property of the seller until full payment has been made. Prior totransfer of ownership, pledging, transfer by way of security, processing or transformation is not permitted without the consent of the seller.

9. warranty

9.1 The Seller shall provide warranty by remedying defects. This shall be done at its discretion by subsequent performance, namely elimination of a defect (rectification) or delivery of a defect-free item (replacement).

9.2 If the supplementary performance fails, the customer is entitled to withdraw from the contract. This does not apply to insignificant defects. A right of the clientele to reduction is excluded.


10 Liability

The seller excludes liability for slightly negligent breaches of contract. The same applies to breaches of contract by auxiliary persons and substitutes.


11. data protection

The Vendor undertakes to comply with data protection regulations when processing customer data. Further information on thehandling of customer data can be found on the separate privacy policy of theseller. This can be viewed at any time via the website of the seller as well as via the followinglink:Data protection


12. final provisions

Should any provision of these general terms and conditions be invalid, the remainder of the contract shall remain valid. The relevant statutory provisions shall apply in place of the invalid provision.