As of January 2021
1. Scope
These terms and conditions apply to all contracts concluded with STOTZ DECOR AG, Stationsstrasse 11, 8906 Bonstetten, info@vorhangschweiz.ch, www.vorhangschweiz.ch, UID CHE-107.410.167, (hereinafter referred to as the Seller), regardless of whether these are concluded via the online shop www.vorhangschweiz.ch, by telephone, by e-mail or as part of a personal consultation on site (e.g. home consultation).
2. Offer and conclusion of contract
2.1 The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to the customer to submit a binding order (offer to conclude a contract).
2.2 By clicking the "Order" button, the customer places a binding order for the products listed on the order page.
2.3 Immediately upon receiving the order, the seller confirms receipt of the order by email. This confirmation of receipt does not yet constitute a contract. The purchase contract is only concluded when the seller confirms shipment of the goods by email (order or shipping confirmation) or at the latest upon delivery of the goods.
2.4 The online shop reserves the right to refuse all or part of orders without giving reasons. In this case, customers will be informed and any payments already made will be refunded. Further claims are excluded.
2.5 For orders placed during a personal consultation (e.g., in-home consultation) or via email/telephone, the contract is concluded upon written order confirmation. The General Terms and Conditions (GTC) are considered an integral part of the contract, provided they have been made available to the customer in a reasonable manner (e.g., via a link in the order confirmation or as an attached PDF). The order confirmation is considered accepted unless a written objection is received within 48 hours of receipt. Changes or cancellations are only possible thereafter in exceptional circumstances and after consultation.
3. Right of return
3.1 Customers have the right to return goods within 14 days of delivery. The right of return is exercised by returning the goods; no reason is required. Sale items are excluded from the right of return. For custom-made items (e.g., individually tailored curtains), cancellation of the contract and exchange are generally excluded. This also applies in cases of dissatisfaction, incorrect measurements taken by the customer, or subsequent changes to the plans. By accepting the order confirmation, the customer expressly acknowledges that custom-made items are excluded from return and that minor deviations are technically unavoidable and reasonable.
3.2 The product must be returned in its original packaging, undamaged, clean, and complete with all accessories. The product must always be returned with proof of purchase and, if a return slip was included with the delivery, with the completed return slip.
3.3 Exercising the right of return transforms the purchase agreement into a reversal agreement, whereby the services received under the purchase agreement must be returned. The consumer bears the costs of the return shipment.
3.4 Upon receipt of the goods, any purchase price already paid by the customer will be refunded immediately.
3.5 A deduction from the purchase price to be refunded, or an invoice for any damage, excessive wear and tear of the goods, or, if agreed, shipping costs, remains reserved. No deduction will be made if the Loss of value on a basis used to determine the type, quality and The seller may refuse a refund until the goods have been returned or until the customer has provided proof of return shipment, whichever is earlier.
3.6 Tolerances
All our products – whether ready-made curtains, custom-made curtains, or panel curtains – are carefully manufactured, high-quality items. Despite the use of state-of-the-art machinery and precise manufacturing processes, minor variations in the ordered widths and heights cannot be completely avoided. Deviations of up to 2% are considered standard in the industry and do not constitute a defect.
Similarly, variations in material and manufacturing processes are possible with textile products. Slight deviations in color, texture, or pattern—especially compared to fabric samples, swatches, product images, or previous deliveries—cannot be completely ruled out technically and do not constitute grounds for complaint. These minor differences are inherent to production and batches and are considered acceptable and customary in the trade.
3.6.1 Sound insulation and acoustic curtains
Our acoustic curtains are designed to dampen noise by absorbing sound waves, thus reducing the overall volume. The sound absorption coefficient varies depending on the fabric used and can differ between materials. Typically, this value is around 0.9, but other fabrics may have higher or lower values. However, it's important to emphasize that acoustic curtains cannot completely eliminate noise or the ambient sound level. The reduction in sound depends on various factors, such as the room's layout, the amount of material used, the room's volume, and other conditions. Due to these variable factors, the perceived acoustic effect in a room can vary from person to person. Therefore, please bear in mind that the acoustic effect cannot be guaranteed and depends on individual perception and the specific characteristics of the room. For greater sound insulation, we recommend using double-layered curtains or fabrics with a higher sound absorption coefficient in certain cases. We would be happy to advise you on finding the optimal solution for your acoustic needs. Please contact our team if you have any questions. Due to the individually varying effects, custom-made acoustic curtains are non-returnable and non-exchangeable.
3.7 Notice of defects
If products are delivered with obvious damage to the packaging or contents, the customer must, without prejudice to their warranty rights, immediately report this to the service provider (e.g., DPD, postal service) and refuse acceptance. The customer is obligated to obtain a damage confirmation report from the service provider. All transport damage must be reported to the seller without delay.
4. Prices and shipping costs
4.1 The prices listed on the product page include statutory VAT and other price components and are in Swiss francs (CHF). Sale items are not eligible for discounts.
4.2 Shipping costs are CHF 15 per order. Shipping costs are waived if you pick up your order yourself in Bonstetten.
4.3 For deliveries abroad (Europe), the customer is responsible for all applicable taxes, customs duties, and DPD parcel fees.
5. Delivery conditions
5.1 Orders from Switzerland can only be delivered to addresses within Switzerland and the Principality of Liechtenstein.
5.2 Unless otherwise stated in the offer, the standard delivery time is 25 working days; for custom-made curtains, it is 1-3 weeks.
5.3 If not all ordered products are in stock, the seller is entitled to make partial deliveries. The customer will not incur any additional costs due to partial deliveries.
5.4 Should delivery of the goods fail due to the customer's fault despite three delivery attempts, the seller may withdraw from the contract. Any payments already made will be refunded.
6. Payment terms
6.1 Payment is accepted via credit card (Post Card, VISA, Master Card), Heidipay, TWINT, PayPal or invoice
6.2 When paying by credit card, the customer's account will be debited [upon shipment of the goods] unless otherwise agreed. A reservation of the order amount will be made at the time of ordering.
6.3 For deliveries abroad, sales on account are not possible.
6.4 Offsetting against counterclaims by the customer that are not recognized or not legally established is excluded.
6.5 The customer may only exercise a right of retention insofar as the claims are based on the same contractual relationship.
7. Payment obligation, billing method and payment terms
7.1 You agree to pay all outstanding amounts (purchase price) resulting from POWERPAY invoice purchases with participating merchants, plus any applicable interest and fees, according to the billing method below. If you purchase the goods or services in-store, you will receive the invoice. If shipping is selected, you can choose whether you would like to receive the invoice as an enclosure, electronically to the email address you provided during the ordering process, or by post. If you choose to receive the invoice by email and the email address you provided is incorrect, incomplete, or invalid, MF may send the invoice by post to the specified residential address. Postage costs will be charged according to the fee schedule. If you have already made purchases using POWERPAY invoice, all purchase amounts will be summarized on one invoice. This allows you to see your total outstanding balance. The POWERPAY invoice does not constitute a novation of rights. a. for amounts up to CHF 499.99
You have two options for settling your POWERPAY bill:
You have two options for settling your POWERPAY bill:
If you choose to pay the outstanding balance or minimum amount by making a deposit at the post office counter, the recipient's corresponding postal fees will be charged to you in the subsequent invoice. If the invoice amount or minimum amount, including any applicable fees and interest, is not paid in full on time, you will be in default. In this case, default interest and reminder fees will be charged on the entire outstanding amount from the date of purchase, according to the fee schedule. Your unpaid outstanding invoice amounts may also be transferred and/or assigned to a debt collection agency in Switzerland or abroad. A fee will be charged for the transfer to the debt collection agency, according to the fee schedule. In the event of payment arrears, MF may also demand immediate payment of the entire outstanding amount at any time and refuse further payments via POWERPAY invoice.
(Partial) payments are taken into account in the further calculation of interest from the time they are booked and are initially credited against outstanding fees and interest claims.
For the preparation of a copy of an invoice requested by you, a flat fee per invoice will be charged according to the fee schedule.
The invoice is considered accepted if it is not disputed in writing within 10 days of receipt.
7.2 Fee schedule
|
specification |
Fee/Cost* |
specification |
Fee/Cost* |
|
Administration fee per invoice (email delivery or enclosed with goods shipment) |
for free |
1st reminder |
CHF 18.- |
|
Administration fee per invoice (postal delivery) |
CHF 2.90 |
2nd reminder |
CHF 28.- |
|
Annual interest rate (installments) |
14.9% |
3rd reminder |
CHF 38.- |
|
Default interest |
14.9% |
Debt collection handover |
CHF 50.- |
|
PostFinance deposit fee (postal service fee for your chosen cash deposit at the post office counter) |
According to current postal rates** |
Address or payment inquiries |
CHF 16.- + any third-party costs incurred |
|
Copy of invoice (if requested by you) |
CHF 10.- |
For overpaid invoices, a flat fee of CHF 20 per transaction and an additional CHF 8 per month for administrative costs may be charged for refunds. Terms and conditions are subject to change.
* The stated fees and costs are maximum amounts. MF reserves the right to deviate from them.
**The currently valid price list for payment slips applies (https://www.mfgroup.ch/price-pf/)
8. Retention of title
The goods remain the property of the seller until full payment is received. Once ownership has been transferred, pledging, transfer of ownership as security, processing or modification without the seller's consent is not permitted.
9. Warranty
9.1 The seller provides a warranty by remedying defects. This is done at her discretion through subsequent performance, namely either by eliminating a defect (repair) or by delivering a defect-free item (replacement).
9.2 If the subsequent performance fails, the customer is entitled to withdraw from the contract. This does not apply to minor defects. The customer's right to a price reduction is excluded.
10. Liability
The seller excludes liability for breaches of contract caused by slight negligence. The same applies to breaches of contract by agents and substitutes.
11. Data protection
The seller undertakes to comply with data protection regulations when processing customer data. Further information on Information on how we handle customer data can be found in the separate privacy policy of [Company Name]. Seller. This can be accessed via the seller's website as well as via the following Link can be viewed at any time: Data protection
12. Final Provisions
Should any provision of these terms and conditions be invalid, the remainder of the contract shall remain in effect. The relevant statutory provisions shall apply in place of the invalid provision.
